[Libreoffice-qa] Help dealing with this

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Kohei Yoshida Kohei Yoshida
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[Libreoffice-qa] Help dealing with this

Hello,

I think we could use some help dealing with an ugly personal attack
disguised as a bug report.

https://bugs.freedesktop.org/show_bug.cgi?id=49115

It's a bug reporter like this that makes me lose hope in a FOSS
project such as this one.

Best,

Kohei
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Rainer Bielefeld-2 Rainer Bielefeld-2
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Re: Help dealing with this

Kohei Yoshida schrieb:

> I think we could use some help dealing with an ugly personal attack
> disguised as a bug report.

Hello Kohei,

I believe OfficeUser had a bad day when he wrote that lousy bad and
incomplete report with wild speculations instead of reviewable facts.

We should not attach great importance to that matter with the
unfortunate subject line and wrong conclusion.

Best regards

Rainer
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klaus-jürgen weghorn ol klaus-jürgen weghorn ol
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Re: Help dealing with this

Hi Rainer, Kohei, Markus,

Am 25.04.2012 07:47, schrieb Rainer Bielefeld:

> Kohei Yoshida schrieb:
>
>> I think we could use some help dealing with an ugly personal attack
>> disguised as a bug report.
>
> Hello Kohei,
>
> I believe OfficeUser had a bad day when he wrote that lousy bad and
> incomplete report with wild speculations instead of reviewable facts.
>
> We should not attach great importance to that matter with the
> unfortunate subject line and wrong conclusion.

But when I'm reading this bug in the right way the bug report is a
direct accusation and a slander to *one* of our (new) developers who
makes good work.
So the very least is that if OfficeUser had a bad day he had to say
"Sorry".


Grüße
k-j
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Pedro Pedro
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Re: Help dealing with this

klaus-jürgen weghorn ol wrote
So the very least is that if OfficeUser had a bad day he had to say
"Sorry".
He already said Sorry and volunteered to change the summary  in Comment number 4.

In any case it was Markus himself  who considered it was his fault in comment #6 and #8 here
https://bugs.freedesktop.org/show_bug.cgi?id=46230#c6

It was impolite of OfficeUser to stress that but it doesn't seem like a case to "lose hope in a FOSS project"

Just my 2 (non-dev) cents ;)

Regards,
Pedro
Petr Mladek Petr Mladek
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Re: Help dealing with this

Pedro píše v St 25. 04. 2012 v 00:16 -0700:
> klaus-jürgen weghorn ol wrote
> >
> > So the very least is that if OfficeUser had a bad day he had to say
> > "Sorry".
> >
>
> He already said Sorry and volunteered to change the summary  in Comment
> number 4.

Hmm, he said sorry but the very next comment was invalid and negative
again.


> In any case it was Markus himself  who considered it was his fault in
> comment #6 and #8 here
> https://bugs.freedesktop.org/show_bug.cgi?id=46230#c6

This is not related. It was a Calc bug while the most problematic bug
was about Impress.


> It was impolite of OfficeUser to stress that but it doesn't seem like a case
> to "lose hope in a FOSS project"

I hope that Kohei and Markus will not give up because of few quarrelsome
people. They do great job and are important for the project.


Best Regards,
Petr

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Michael Meeks-2 Michael Meeks-2
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Re: Help dealing with this

In reply to this post by Kohei Yoshida

On Tue, 2012-04-24 at 23:24 -0400, Kohei Yoshida wrote:
> I think we could use some help dealing with an ugly personal attack
> disguised as a bug report.
> https://bugs.freedesktop.org/show_bug.cgi?id=49115
>
> It's a bug reporter like this that makes me lose hope in a FOSS
> project such as this one.

        So - it's not particularly nice to try to blame someone; on the other
hand possibly if the bug reporter has a suspicion it was related to
something else that might be relevant I'd like to have that in the bug
personally - even if it's wildly wrong. Prolly I'm missing some context.

        Having said that - really being blamed for things you didn't do is
(IMHO) a sign of success ;-) it means that our breadth of community is
reaching well into the lunatic fringe.

        The reality is that you guys are doing a simple excellent job in calc,
and no random bug reporter is going to change your co-worker's
impression of you there :-) So - I'd counsel relaxing, passing the bug
report around to amuse a few friends, and seeing it as an unwanted
symptom of success.

        Some of the personal flameage I get from time to time is really rather
amusing ;-) try this for a recent, unsolicited, (anonymized) and heroic
attempt to transfer blame:

        "I have a bone to pick with LibreOffice. Not all of it is
         LibreOffice's fault, but there is enough blame to go around."
        ...
        "This is definitely a very bad attitude towards LibreOffice. I
         think justifiably. The term when I have been harmed in this way
         is that LibreOffice is now anathema to me, cast aside in to the
         bin of broken software never to be used again."

        :-)

        And this wasn't even a document-data-loss bug; in fact there was no bug
in LibreOffice at all here on investigation; just some silly user-error.
Then again, you'd be amazed at the number of things I'm (apparently)
personally responsible for ;->

        On a more positive note, I'm regularly impressed at how pleasant some
people can be on the rare occasions (eg. before the fsync patch went in)
that hours of data are lost through no fault of their own and they file
bugs that are remarkably restrained.

        IMHO, the real fun is trying to win such people over and help turn them
into advocates and/or QA people in time but ... that's a big ask I know.

        Hope that helps ! Keep up the good work Moggi, Kohei & co. :-)

        ATB,

                Michael.

--
[hidden email]  <><, Pseudo Engineer, itinerant idiot

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m.a.riosv m.a.riosv
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Re: Help dealing with this

In reply to this post by Kohei Yoshida

On Tue, 2012-04-24 at 23:24 -0400, Kohei Yoshida wrote:
> I think we could use some help dealing with an ugly personal attack
> disguised as a bug report.
> https://bugs.freedesktop.org/show_bug.cgi?id=49115
>
> It's a bug reporter like this that makes me lose hope in a FOSS
> project such as this one.

Please better feel the support from others who appreciate the well done
job by the devs.

Always see the positives, and forgive the negatives.

Miguel Ángel.
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Cor Nouws Cor Nouws
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Re: Help dealing with this

In reply to this post by Rainer Bielefeld-2
Rainer Bielefeld wrote (25-04-12 07:47)

> I believe OfficeUser had a bad day when he wrote that lousy bad and
> incomplete report with wild speculations instead of reviewable facts.
>
> We should not attach great importance to that matter with the
> unfortunate subject line and wrong conclusion.

I see the person is quite helpful in finding bugs too:
 
https://bugs.freedesktop.org/buglist.cgi?query_format=advanced&emailreporter2=1&emailtype2=substring&list_id=70531&email2=big_n&product=LibreOffice

So must have been a sad mistake, I guess too.


--
  - Cor
  - http://nl.libreoffice.org

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