New support list suggestion

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Charles Marcus Charles Marcus
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New support list suggestion

I'd really like to see an email support list dedicated solely to
questions in the nature of "I know how to do this in
Excel/Word/Powerpoint, but how do I do it on Calc/Writer/Impress?"...

Ie, a list dedicated to Microsoft Office 'Recoverers'...

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Best regards,

Charles

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timofonic timofonic timofonic timofonic
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Re: New support list suggestion

I support (pun not intended) the idea. This list could be useful to
users of other software, including classic ones.

Imagine someone was a former Wordperfect (or even still being, there
are people using it under a DOS emulator like DOSbox) and want to get
used to this new software. Or maybe he has a giant number of documents
and LibO can't read them appropiately.

This can be a nice feedback for both file format support and guides
aimed to users of other productivity software.

On Thu, Nov 18, 2010 at 6:46 PM, Charles Marcus
<[hidden email]> wrote:

> I'd really like to see an email support list dedicated solely to
> questions in the nature of "I know how to do this in
> Excel/Word/Powerpoint, but how do I do it on Calc/Writer/Impress?"...
>
> Ie, a list dedicated to Microsoft Office 'Recoverers'...
>
> --
>
> Best regards,
>
> Charles
>
> --
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>
>

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bedipp bedipp
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Re: New support list suggestion

In reply to this post by Charles Marcus
Hi Charles, *

Charles Marcus schrieb:
> I'd really like to see an email support list dedicated solely to
> questions in the nature of "I know how to do this in
> Excel/Word/Powerpoint, but how do I do it on Calc/Writer/Impress?"...

I'd rather like to see this in a FAQ - perhaps in a dedicated area or
tagged with "MSO relation".

Linking to other support means (Forum, mailing list etc) should be a
"must" for the FAQ - and new entries should be created easily (perhaps
with different stages "proposal" / "approved").

Best regards

Bernhard

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Barbara Duprey Barbara Duprey
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Re: New support list suggestion

On 11/19/2010 7:16 PM, Bernhard Dippold wrote:

> Hi Charles, *
>
> Charles Marcus schrieb:
>> I'd really like to see an email support list dedicated solely to
>> questions in the nature of "I know how to do this in
>> Excel/Word/Powerpoint, but how do I do it on Calc/Writer/Impress?"...
>
> I'd rather like to see this in a FAQ - perhaps in a dedicated area or tagged with "MSO relation".
>
> Linking to other support means (Forum, mailing list etc) should be a "must" for the FAQ - and new
> entries should be created easily (perhaps with different stages "proposal" / "approved").
>
> Best regards
>
> Bernhard

Sounds good -- and all the topics  from  "I know how to do this" could eventually be used in
developing a guide focused on *why* you would use a function, or set of related ones, rather than
simply how each function operates. That would also help people coming from other suites or programs.
They'd be nice as index entries in Help, etc., also. Most of the material is already documented in
one or more places, of course, it's just that we need to get people to it. Another consequence would
be a convenient place for translating terminology; what MS calls "x" is called "y" in LibO.

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Benjamin Horst Benjamin Horst
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Re: New support list suggestion


On Nov 19, 2010, at 9:17 PM, Barbara Duprey wrote:
> On 11/19/2010 7:16 PM, Bernhard Dippold wrote:
>> Hi Charles, *
>>
>> Charles Marcus schrieb:
>>> I'd really like to see an email support list dedicated solely to
>>> questions in the nature of "I know how to do this in
>>> Excel/Word/Powerpoint, but how do I do it on Calc/Writer/Impress?"...
>>
>> I'd rather like to see this in a FAQ - perhaps in a dedicated area or tagged with "MSO relation".

>From a promotional perspective, I'd use terminology like "Migrating from Microsoft Office". This provides implicit reinforcement that migrating to LibO from MSO is such a common occurrence that we need a special section in our FAQ for it, and fits into the narrative of our inevitable project growth.

-Ben

Benjamin Horst
[hidden email]
646-464-2314 (Eastern)
www.solidoffice.com


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Lyle Cochran Lyle Cochran
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Re: New support list suggestion

On Sat, Nov 20, 2010 at 4:37 PM, Benjamin Horst <[hidden email]> wrote:

>
> On Nov 19, 2010, at 9:17 PM, Barbara Duprey wrote:
> > On 11/19/2010 7:16 PM, Bernhard Dippold wrote:
> >> Hi Charles, *
> >>
> >> Charles Marcus schrieb:
> >>> I'd really like to see an email support list dedicated solely to
> >>> questions in the nature of "I know how to do this in
> >>> Excel/Word/Powerpoint, but how do I do it on Calc/Writer/Impress?"...
> >>
> >> I'd rather like to see this in a FAQ - perhaps in a dedicated area or
> tagged with "MSO relation".
>
> >From a promotional perspective, I'd use terminology like "Migrating from
> Microsoft Office". This provides implicit reinforcement that migrating to
> LibO from MSO is such a common occurrence that we need a special section in
> our FAQ for it, and fits into the narrative of our inevitable project
> growth.
>
> -Ben
>
> Benjamin Horst
> [hidden email]
> 646-464-2314 (Eastern)
> www.solidoffice.com
>
>
+1
Perhaps "For Microsoft Users" item in Help drop down menu.

petec

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drewjensen drewjensen
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Re: New support list suggestion

On Sat, 2010-11-20 at 16:55 -0500, Lyle Cochran wrote:

> >From a promotional perspective, I'd use terminology like "Migrating
> from
> > Microsoft Office". This provides implicit reinforcement that
> migrating to
> > LibO from MSO is such a common occurrence that we need a special
> section in
> > our FAQ for it, and fits into the narrative of our inevitable
> project
> > growth.
> >
> > -Ben
> >
> > Benjamin Horst
> >
> +1
> Perhaps "For Microsoft Users" item in Help drop down menu.
>
>

+1

I would offer another idea also (as addition to and separate from, I
believe) this user extensible FAQ, ODF support for MSO users.

- there is a lot of effort in helping LibO users that need to exchange
documents with MSO users. What to do with a .doc(x) you receive and how
to generate .doc(x) [et al 'x' formats].

What I really think would be worth doing is a special page for MSO users
that are confronted with interacting with LbreOffice users.

So -
You received a .odt, How do you work with that in MSO.
You are a MSO user and need to generate a document for a Danish agency
and need ODF compliance - What are your options.

If we did that right it would be a huge promotional, there are people
that will be needing to do this, now and more as time goes on - offer a
respectful and helpful service for these folks, so they can do their job
efficiently and I am quite certain it would nurture a large number of
individuals more open to looking at LibreOffice in particular and I
believe, FOSS in general for their personal and perhaps business use.

-- anyway, just something I've mulled over from time to time and my
contribution to the crazy idea list perhaps :-)

Drew


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Barbara Duprey Barbara Duprey
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Re: New support list suggestion

On 11/20/2010 7:39 PM, drew wrote:

> On Sat, 2010-11-20 at 16:55 -0500, Lyle Cochran wrote:
>> > From a promotional perspective, I'd use terminology like "Migrating
>> from
>>> Microsoft Office". This provides implicit reinforcement that
>> migrating to
>>> LibO from MSO is such a common occurrence that we need a special
>> section in
>>> our FAQ for it, and fits into the narrative of our inevitable
>> project
>>> growth.
>>>
>>> -Ben
>>>
>>> Benjamin Horst
>>>
>> +1
>> Perhaps "For Microsoft Users" item in Help drop down menu.
>>
>>
> +1
>
> I would offer another idea also (as addition to and separate from, I
> believe) this user extensible FAQ, ODF support for MSO users.
>
> - there is a lot of effort in helping LibO users that need to exchange
> documents with MSO users. What to do with a .doc(x) you receive and how
> to generate .doc(x) [et al 'x' formats].
>
> What I really think would be worth doing is a special page for MSO users
> that are confronted with interacting with LbreOffice users.
>
> So -
> You received a .odt, How do you work with that in MSO.
> You are a MSO user and need to generate a document for a Danish agency
> and need ODF compliance - What are your options.
>
> If we did that right it would be a huge promotional, there are people
> that will be needing to do this, now and more as time goes on - offer a
> respectful and helpful service for these folks, so they can do their job
> efficiently and I am quite certain it would nurture a large number of
> individuals more open to looking at LibreOffice in particular and I
> believe, FOSS in general for their personal and perhaps business use.
>
> -- anyway, just something I've mulled over from time to time and my
> contribution to the crazy idea list perhaps :-)
>
> Drew

I like this. And it could be linked from a general Support page that provides a "first stop" for
finding out how to get help.

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Charles Marcus Charles Marcus
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Re: New support list suggestion

In reply to this post by Barbara Duprey
On 11/19/2010 7:16 PM, Bernhard Dippold wrote:
> Charles Marcus schrieb:
>> I'd really like to see an email support list dedicated solely to
>> questions in the nature of "I know how to do this in
>> Excel/Word/Powerpoint, but how do I do it on Calc/Writer/Impress?"...

> I'd rather like to see this in a FAQ - perhaps in a dedicated area or
> tagged with "MSO relation".

An FAQ is a good idea, and could quickly be built as a result of
questions/answers from the mail list - so if this is done, I'd suggest
adding a simple way to ask a question from the FAQ if the user cannot
find an answer - that question would then be posted to the users list,
and once it is answered, the answer could easily be added to the FAQ...

--

Best regards,

Charles

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Friedrich Strohmaier Friedrich Strohmaier
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Re: New support list suggestion

Hi Charles, *,

Charles Marcus schrieb:
>On 11/19/2010 7:16 PM, Bernhard Dippold wrote:
>> Charles Marcus schrieb:
>>> I'd really like to see an email support list dedicated solely to
>>> questions in the nature of "I know how to do this in
>>> Excel/Word/Powerpoint, but how do I do it on
>>> Calc/Writer/Impress?"...

No, not a mailinglist for that. A mailing list is a quite high hurdle to
participate the question - answer mechanism..

>> I'd rather like to see this in a FAQ - perhaps in a dedicated area
>> or tagged with "MSO relation".

>An FAQ is a good idea, and could quickly be built as a result of
>questions/answers from the mail list - so if this is done, I'd suggest
>adding a simple way to ask a question from the FAQ if the user cannot
>find an answer - that question would then be posted to the users list,
>and once it is answered, the answer could easily be added to the
> FAQ...

I agree, this is the Way to go. A "No answer found? Ask a Question"
button working that way is a very interesting Idea.

There is a similar thing in launchpad - even in a different context.
Random example:
https://launchpad.net/kdocker

look at the right Navbar "Ask a question".

Gruß/regards
--
Friedrich
Libreoffice-Box http://libreofficebox.org/
LibreOffice and more on CD/DVD images
(german version already started)



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Wheatbix Wheatbix
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Re: New support list suggestion

If I may throw in my 2c.
As a part of the official LibreOffice Drupal website development we
will be creating a Q&A area where there are standard questions and
answers, but it will also give people the opportunity to ask their own
questions and have them answered quickly by anyone else on the website
at the time.

In addition to this we will be setting up support accounts on all of
the major social networks.

IMHO the process of subscribing, confirming, asking the question,
getting relies then unsubscribing seems a little much for an end user
to ask a simple question.

If people would like to have more input regarding the support
mechanisms for the Drupal website which will be launched early next
year please let us know on the website mailing list ;)

Michael Wheatland

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Friedrich Strohmaier Friedrich Strohmaier
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Re: New support list suggestion

Hi Michael, *,

Michael Wheatland schrieb:

>If I may throw in my 2c.

Welcome! :o))

>As a part of the official LibreOffice Drupal website development we
>will be creating a Q&A area where there are standard questions and
>answers, but it will also give people the opportunity to ask their own
>questions

That sounds good.

>and have them answered quickly by anyone else on the website
>at the time.

that's a to small base of present knowledge.

>In addition to this we will be setting up support accounts on all of
>the major social networks.

I'm quite shure, it is not a good idea to split forces and know how that
way. There should be a common place where technical support should
happen. Technical issues should be remembered not only by a presentation
platform but also by some kind of "common brain". Answers should be
generated with common knowledge in their back. To many places get that
"find the question on your question" effect, which I personally dislike
much.

>IMHO the process of subscribing, confirming, asking the question,
>getting relies then unsubscribing seems a little much for an end user
>to ask a simple question.

That's what at least I never did think of. Who claimed that?

[..]

Gruß/regards
--
Friedrich
Libreoffice-Box http://libreofficebox.org/
LibreOffice and more on CD/DVD images
(german version already started)



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James Wilde-2 James Wilde-2
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Re: New support list suggestion


On Nov 22, 2010, at 16:16 , Friedrich Strohmaier wrote:

> Hi Michael, *,
>
> Michael Wheatland schrieb:
>
>
>> In addition to this we will be setting up support accounts on all of
>> the major social networks.

Will these automatically post the question on the nabble forum and thus on the mailing list?  And will the answers come back from the nabble forum and the mailing list, or are these separate support sites?

If not yes to both questions, I would agree with Friedrich that there's a danger of being divided and conquered with these support accounts on the social networks.

//James
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Wheatbix Wheatbix
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Re: New support list suggestion

On Tue, Nov 23, 2010 at 1:10 AM, James Wilde <[hidden email]> wrote:
> Will these automatically post the question on the nabble forum and thus on the mailing list?  And will the answers come back from the nabble forum and the mailing list, or are these separate support sites?
> If not yes to both questions, I would agree with Friedrich that there's a danger of being divided and conquered with these support accounts on the social networks.

The Drupal system is able to directly communicate with Twitter,
Facebook and some other social networks currently. So the aim is 'yes'
we will have this type of integration.

To add a little meat to your question:
We are looking to improve the system while maintaining legacy support
for the old protocols.

Nabble is an add-on to the mailing list archive as a graphical overlay
of the mailing list system. The current plan is to build a forum as
the central platform off which will hang in/out protocols for mailing
lists, news servers, XML (RSS or atom), social networks and any other
protocol which people throw our way. This way if someone asks a
question on facebook, it could be answered by someone on a mailing
list and redelivered to facebook as a reply while the accessable
archive remains on the Drupal site (forum or other tool set). In this
respect Nabble and the mailing list archives will become redundant and
the contents of which will be relocated in the Drupal system.

This is a pretty high goal, but I along with the Drupal website
development team believes it is achievable within the allotted time.
Thanks,
Michael Wheatland

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James Wilde-2 James Wilde-2
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Re: New support list suggestion


On Nov 22, 2010, at 17:18 , Michael Wheatland wrote:

> On Tue, Nov 23, 2010 at 1:10 AM, James Wilde <[hidden email]> wrote:
>> Will these automatically post the question on the nabble forum and thus on the mailing list?  And will the answers come back from the nabble forum and the mailing list, or are these separate support sites?
>> If not yes to both questions, I would agree with Friedrich that there's a danger of being divided and conquered with these support accounts on the social networks.
>
> The Drupal system is able to directly communicate with Twitter,
> Facebook and some other social networks currently. So the aim is 'yes'
> we will have this type of integration.
>
> To add a little meat to your question:
> We are looking to improve the system while maintaining legacy support
> for the old protocols.
>
> Nabble is an add-on to the mailing list archive as a graphical overlay
> of the mailing list system. The current plan is to build a forum as
> the central platform off which will hang in/out protocols for mailing
> lists, news servers, XML (RSS or atom), social networks and any other
> protocol which people throw our way. This way if someone asks a
> question on facebook, it could be answered by someone on a mailing
> list and redelivered to facebook as a reply while the accessable
> archive remains on the Drupal site (forum or other tool set). In this
> respect Nabble and the mailing list archives will become redundant and
> the contents of which will be relocated in the Drupal system.
>

Awesome.  This sounds good!

//James


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