Unable to install LibreOffice 3.4.3

classic Classic list List threaded Threaded
2 messages Options
Maurice Helwig Maurice Helwig
Reply | Threaded
Open this post in threaded view
|

Unable to install LibreOffice 3.4.3

I am unable to install LibreOffice version 3.4.3.

Below is the procedure I have taken to install 3.4.3 and the problems I have encounted.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

1.   Download LibreOffice from www.libreoffice.org/download/
The file is called LibO_3.4.3_Win_x86_install_multi.exe
(this is the multilanguage installer for English)

2.   When you double click the file it will expand the files in a folder
usually placed on the desktop. It is better not to change the position
of this folder.

3.   At the end of the decompression, the install procedure starts with
"Welcome to the guided LibreOffice 3.4 installation" (words might be
slightly different, as I see the windows in Italian because I have an
Italian Windows system).

4.   The next window asks to insert your name and organization.

5.   The next window you can choose from "Default" and "Customized" install
 (I always choose "Customized").

6.   The next window allows me to choose the components: I install all
LibreOffice modules, while I choose inside "Optional Components" the
dictionaries and the extensions I want to install. I usually do not
install any of the Additional Languages.

7.   The next window allows to set LibreOffice as the default application for
MS Office files.

8.   The next windows starts the installation procedure proper.

9.   At the end, you can delete the folder on the desktop with the install
files, as they are not necessary.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Steps 1 and 2 accomplished without any problem.

Step 3 -- When I click on the .exe file I am offered a folder located on the desktop
into which the .exe file will be expanded prior to the installation proceeding.
 
I am also offered the opportunity to change that location and name of the folder
if I want to.
This is where problems begin to happen --
~~~~~~~~~~~~~~~~~~~~~
If I change the location or folder name into which the .exe file expands --
then This is what happens --

At the end of the decompression, the install procedure starts with a very quick
installation of
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
and then immediately drops down to step 8 and proceeds to install LibreOffice.

When the installation progress bar gets to the end, ie the installation is finished,
then a window appears with the following information --

Error 1719
The window Installer service could not be
accessed. This can occur if the windows
Installer is not correctly installed. Contact
your Support personnel for assistance

The window disappears and there is no evidence of LibreOffice being installed.
~~~~~~~~~~~~~~~~~~~~~~
If I accept the offered location into which the .exe file expands --
then This is what happens --

 At the end of the decompression, the install procedure starts with a very quick
installation of
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
and then proceeds to step through steps 3, 4, 5, 6, 7, and  8, where I can make all the selections I want
as described above, and the installation proceeds.

When the installation progress bar gets to the end, ie the installation is finished,
then a window appears with the following information --

Error 1719
The window Installer service could not be
accessed. This can occur if the windows
Installer is not correctly installed. Contact
your Support personnel for assistance

The window disappears and there is no evidence of LibreOffice being installed.
~~~~~~~~~~~~~~~~~~~~~~

I then went back and tried to install LibreOffice again, using the offered folder location.

 At the end of the decompression, the install of
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
begins and then a window appears and tells me that LibreOffice installation is suspended
and would I like to uninstall it.

I click "yes" and  Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022  is uninstalled
and then reinstalled.

Then steps 3 through 8 as before ending with the same Error message 1719 as before.
~~~~~~~~~~~~~~~~~~~~~~
Ar this point I saw that I was going around in circles and achieving nothing so I resorted
to a previous OS Image (I use Macrium Reflect on a monthly basis) to remove all traces
of LibreOffice until the problems are fixed.

I have installed the Official LibreOffice Portable onto a memory stick and it works
well, but slow, so I presume that the installer program is at fault.

I have Installed other programs on Windows 7 64bit Home premium without any problems
so I am reluctant to suspect that the OS is at fault.

I do not know where to report this as a bug. (Two bugs in fact)

I have gone back to using OpenOffice version 3.3.0 until this problem can be fixed.

Searching Google for "error 1719" gives a lot of reading but no answers not even from MS sites.

Can anyone help please.

~~~
Maurice Helwig
~~~


Tom Tom
Reply | Threaded
Open this post in threaded view
|

Re: Unable to install LibreOffice 3.4.3

Hi :)
http://www.sevenforums.com/drivers/60028-windows-installer-error-1719-a.html

I am never completely confident about Windows forums but there seem to be quite a few positive responses to the early answers given in that one.

My gut feeling was to update the OS from the microsoft.com website and make sure the installer got reinstalled or upgraded but i haven't used Win7 much and never had to fix it yet.
Regards from
Tom :)

--- On Sat, 5/11/11, Maurice Helwig <[hidden email]> wrote:

> From: Maurice Helwig <[hidden email]>
> Subject: [libreoffice-users] Unable to install LibreOffice 3.4.3
> To: [hidden email]
> Date: Saturday, 5 November, 2011, 8:51
> I am unable to install LibreOffice
> version 3.4.3.
>
> Below is the procedure I have taken to install 3.4.3 and
> the problems I have
> encounted.
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> 1.   Download LibreOffice from
> www.libreoffice.org/download/
> The file is called LibO_3.4.3_Win_x86_install_multi.exe
> (this is the multilanguage installer for English)
>
> 2.   When you double click the file it will
> expand the files in a folder
> usually placed on the desktop. It is better not to change
> the position
> of this folder.
>
> 3.   At the end of the decompression, the
> install procedure starts with
> "Welcome to the guided LibreOffice 3.4 installation" (words
> might be
> slightly different, as I see the windows in Italian because
> I have an
> Italian Windows system).
>
> 4.   The next window asks to insert your
> name and organization.
>
> 5.   The next window you can choose from
> "Default" and "Customized" install
>  (I always choose "Customized").
>
> 6.   The next window allows me to choose the
> components: I install all
> LibreOffice modules, while I choose inside "Optional
> Components" the
> dictionaries and the extensions I want to install. I
> usually do not
> install any of the Additional Languages.
>
> 7.   The next window allows to set
> LibreOffice as the default application
> for
> MS Office files.
>
> 8.   The next windows starts the
> installation procedure proper.
>
> 9.   At the end, you can delete the folder
> on the desktop with the install
> files, as they are not necessary.
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> Steps 1 and 2 accomplished without any problem.
>
> Step 3 -- When I click on the .exe file I am offered a
> folder located on the
> desktop
> into which the .exe file will be expanded prior to the
> installation
> proceeding.
>  
> I am also offered the opportunity to change that location
> and name of the
> folder
> if I want to.
> This is where problems begin to happen --
> ~~~~~~~~~~~~~~~~~~~~~
> If I change the location or folder name into which the .exe
> file expands --
> then This is what happens --
>
> At the end of the decompression, the install procedure
> starts with a very
> quick
> installation of
> Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
> and then immediately drops down to step 8 and proceeds to
> install
> LibreOffice.
>
> When the installation progress bar gets to the end, ie the
> installation is
> finished,
> then a window appears with the following information --
>
> Error 1719
> The window Installer service could not be
> accessed. This can occur if the windows
> Installer is not correctly installed. Contact
> your Support personnel for assistance
>
> The window disappears and there is no evidence of
> LibreOffice being
> installed.
> ~~~~~~~~~~~~~~~~~~~~~~
> If I accept the offered location into which the .exe file
> expands --
> then This is what happens --
>
>  At the end of the decompression, the install procedure
> starts with a very
> quick
> installation of
> Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
> and then proceeds to step through steps 3, 4, 5, 6, 7,
> and  8, where I can
> make all the selections I want
> as described above, and the installation proceeds.
>
> When the installation progress bar gets to the end, ie the
> installation is
> finished,
> then a window appears with the following information --
>
> Error 1719
> The window Installer service could not be
> accessed. This can occur if the windows
> Installer is not correctly installed. Contact
> your Support personnel for assistance
>
> The window disappears and there is no evidence of
> LibreOffice being
> installed.
> ~~~~~~~~~~~~~~~~~~~~~~
>
> I then went back and tried to install LibreOffice again,
> using the offered
> folder location.
>
>  At the end of the decompression, the install of
> Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
> begins and then a window appears and tells me that
> LibreOffice installation
> is suspended
> and would I like to uninstall it.
>
> I click "yes" and  Microsoft Visual C++ 2008
> Redistributable - x64 9.0.21022
> is uninstalled
> and then reinstalled.
>
> Then steps 3 through 8 as before ending with the same Error
> message 1719 as
> before.
> ~~~~~~~~~~~~~~~~~~~~~~
> Ar this point I saw that I was going around in circles and
> achieving nothing
> so I resorted
> to a previous OS Image (I use Macrium Reflect on a monthly
> basis) to remove
> all traces
> of LibreOffice until the problems are fixed.
>
> I have installed the Official LibreOffice Portable onto a
> memory stick and
> it works
> well, but slow, so I presume that the installer program is
> at fault.
>
> I have Installed other programs on Windows 7 64bit Home
> premium without any
> problems
> so I am reluctant to suspect that the OS is at fault.
>
> I do not know where to report this as a bug. (Two bugs in
> fact)
>
> I have gone back to using OpenOffice version 3.3.0 until
> this problem can be
> fixed.
>
> Searching Google for "error 1719" gives a lot of reading
> but no answers not
> even from MS sites.
>
> Can anyone help please.
>
> ~~~
> Maurice Helwig
> ~~~
>
>
>
>
> --
> View this message in context: http://nabble.documentfoundation.org/Unable-to-install-LibreOffice-3-4-3-tp3482193p3482193.html
> Sent from the Users mailing list archive at Nabble.com.
>
> --
> For unsubscribe instructions e-mail to: [hidden email]
> Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
> Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
> List archive: http://listarchives.libreoffice.org/global/users/
> All messages sent to this list will be publicly archived
> and cannot be deleted
>
>

--
For unsubscribe instructions e-mail to: [hidden email]
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted